Refund policy
Return & Exchange Policy – Riwaya
Return Window
We offer a 5-day return/exchange policy from the date of delivery.
Eligibility for Exchange
You are eligible for exchange only if:
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You received a damaged product
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You received the wrong product
No Refund Policy
We do not offer refunds. Only exchanges are available.
Condition of Item
To be eligible for exchange:
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Item must be unused
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Item must be in original packaging
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Proof (photo/video) may be required
Return Shipping
If the product is damaged or incorrect, we will cover the return shipping cost.
Exchange Process
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Contact us within 5 days of delivery
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Share order details and product issue
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Our team will guide you through exchange steps
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Replacement will be shipped after verification
Non-Returnable Cases
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Change of mind
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Used items
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Customer damage
Contact for Exchange
Email: riwayapakistan925@gmail.com
24/7 WhatsApp Support Available
